Description

Objective: 1. To formally document the commitment, work process and formal records retention that fundamentally align to the international standard practices that recognises by the customer(s). 2. To propose the minimum or key fundamental requirements based on international standard to suit organizations’ current work practice. Deliverables:

• One (1) Quality Assurance Manual that covers:-

a. Quality and security @urance indicators b. Product design management and control process c. Business continuity process (redundancy & contigency) d. Customer complaint & incident process e. Customer satisfaction process f. Performance analysis and monitoring process g. Supplier / Vendor management process h. Documents and records management process i. Software and hardware (tool) management process j. Training and competency management process k. Corrective Action and Improvement process

• Forms or Template records for a) until k)